Customer Service Agent With Italian (m/f/d)

Capita

Sofia, Bulgaria
Not specified; guaranteed bonus during training; p...
Fluent italian language skills (c1 or higher)
Experience handling inbound calls and messages
Proficiency with ms office digital tools
You will serve as the primary contact point for customers, managing incoming calls and messages while providing clear solutions

Job Summary

  • You will serve as the primary contact point for customers, managing incoming calls and messages while providing clear solutions.
  • The role offers a hybrid work model with two days from home and three days in the office after training.
  • The company provides relocation support including initial accommodation and flight contributions for international candidates.

Matching Summary

You will serve as the primary contact point for customers, managing incoming calls and messages while providing clear solutions.

Salary

Not specified; Guaranteed bonus during training; Performance-based incentives available

Skills & Requirements

Must-have

  • Fluent Italian language skills (C1 or higher)
  • Experience handling inbound calls and messages
  • Proficiency with MS Office digital tools
  • Availability for shift work schedules

Nice-to-have

  • Strong communication and organizational skills
  • Customer-focused problem-solving attitude
  • Flexibility to work in a hybrid environment
  • Interest in professional growth opportunities

Key Requirements

  • Italian fluency at C1 level or above
  • Shift work availability required
  • Digital literacy with MS Office

Work Rights

Not specified

Sponsorship: available

Tailored Resume

Cover Letter