Manage customer enquiries via phone email or in-person
Review and coordinate refund requests per policy
Liaise with internal departments to resolve concerns
APEX RETAIL PTE. LTD. is seeking a Client Relations Executive to handle customer inquiries and complaints in the beauty and wellness sector. The ideal candidate will have relevant experience and strong communication skills, while the position offers growth in customer service operations
Job Summary
The role involves attending to customer enquiries professionally across multiple channels including phone, email, and in-person interactions.
Candidates will be responsible for managing feedback, complaints, and service recovery cases while coordinating refund requests according to company policies.
The position requires maintaining detailed documentation of customer interactions and supporting initiatives to improve overall service quality.
Matching Summary
Match Score: 85
APEX RETAIL PTE. LTD. is seeking a Client Relations Executive to handle customer inquiries and complaints in the beauty and wellness sector. The ideal candidate will have relevant experience and strong communication skills, while the position offers growth in customer service operations.
Skills & Requirements
Must-have
Manage customer enquiries via phone email or in-person
Review and coordinate refund requests per policy
Liaise with internal departments to resolve concerns
Nice-to-have
Experience in beauty aesthetics spa or wellness industry
Strong problem-solving skills and attention to detail
Proficiency in Microsoft Office and administrative systems
Key Requirements
Diploma or Degree in Business Administration or related field
1–3 years of experience in customer service or client relations
Experience in the beauty, aesthetics, spa, or wellness industry preferred