Client Service Delivery Analyst

LexisNexis

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Customer experience strategy & optimization
Ai-driven insights & cx innovation
Project management & cross-functional coordination
** LexisNexis is seeking a Client Service Delivery Analyst to enhance customer experience through AI-driven insights and data analysis in the French market. The role emphasizes project management, cross-functional collaboration, and a strong understanding of customer experience strategies. **

Job Summary

  • Develop and implement customer experience strategies tailored to the French market, integrating AI-driven insights and automation opportunities.
  • Lead CX improvement projects from planning to execution, ensuring deadlines, deliverables, and KPIs are met.
  • We are committed to providing a fair and accessible hiring process.

Matching Summary

Match Score: 75

** LexisNexis is seeking a Client Service Delivery Analyst to enhance customer experience through AI-driven insights and data analysis in the French market. The role emphasizes project management, cross-functional collaboration, and a strong understanding of customer experience strategies. **

Skills & Requirements

Must-have

  • Customer Experience Strategy & Optimization
  • AI-Driven Insights & CX Innovation
  • Project Management & Cross-Functional Coordination
  • Voice of the Customer & Continuous Improvement
  • Cultural & Local Market Adaptation

Nice-to-have

  • Ethical and powerful generative AI solutions
  • Flexible and multi-model approach
  • Transforming legal business and practice
  • Promote best practices across teams

Key Requirements

  • Bachelor’s degree in Business, Marketing, Communications, Project Management, or related field
  • Proven experience in customer experience or service design
  • Strong project management expertise
  • Familiarity with AI-powered CX platforms and data analytics
  • Proficiency in CX or BI tools

Work Rights

Not specified

Tailored Resume

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