Isc Support Specialist

UBC

Base: $5,791.00 - $8,323.42 cad monthly; bonus/equ...
**
First level technical support
Troubleshoot end-user issues
Remote support tools usage
** The University of British Columbia (UBC) is seeking an ISC Support Specialist to provide front-line support for the UBC community, primarily focusing on troubleshooting and resolving issues related to integrated service center products. The ideal candidate will have experience in help desk or customer service roles, preferably within HR, Finance, or academic environments, and will demonstrate strong problem-solving skills and a commitment to service excellence. **

Job Summary

  • The ISC Support Specialist provides front-line technical advice and support to the UBC community by analyzing, troubleshooting, and resolving end-user issues.
  • This role requires maintaining effective partnerships across the Integrated Service Centre to drive continuous improvement and ensure optimal functionality of university-wide products.
  • Team members must adhere to strict privacy and information security practices while handling personal information and confidential tickets.

Matching Summary

Match Score: 75

** The University of British Columbia (UBC) is seeking an ISC Support Specialist to provide front-line support for the UBC community, primarily focusing on troubleshooting and resolving issues related to integrated service center products. The ideal candidate will have experience in help desk or customer service roles, preferably within HR, Finance, or academic environments, and will demonstrate strong problem-solving skills and a commitment to service excellence. **

Salary

Base: $5,791.00 - $8,323.42 CAD Monthly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • First level technical support
  • Troubleshoot end-user issues
  • Remote support tools usage
  • ServiceNow ticketing system
  • Privacy and security practices

Nice-to-have

  • Customer service excellence
  • Cross-functional collaboration
  • Academic environment experience
  • Continuous improvement mindset
  • Inclusive team participation

Key Requirements

  • Undergraduate degree in relevant discipline
  • Minimum two years related experience
  • Experience with help desk or customer service
  • Ticketing system proficiency (ServiceNow)
  • Workday or Peoplesoft experience preferred

Work Rights

Not specified

Tailored Resume

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