Sr Customer Service Representative

GPC Tools & Equipment Sydney

Memphis, TN, United States
Respond to customer inquiries
Place customer orders
Develop customer relationships
The Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met

Job Summary

  • The Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met.
  • This role has in-depth knowledge of the company's products and services and develops and broadens relationships with customers to fully understand needs and wants.
  • Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Matching Summary

The Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure customer expectations are accurately determined and met.

Skills & Requirements

Must-have

  • Respond to customer inquiries
  • Place customer orders
  • Develop customer relationships
  • Negotiate sale and purchase price
  • Source products from inventory
  • Determine cost effective shipping

Nice-to-have

  • Provide guidance to junior staff
  • Drive process improvements
  • Handle customer returns
  • Quality and safety responsibility

Key Requirements

  • Five (5) or more years of related experience
  • High school diploma or GED
  • Excellent communication skills
  • Ability to multi-task
  • Excellent computer skills
  • Excellent negotiation skills
  • Strong product knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter