**
Expedia is seeking a Senior Amazon Connect Engineer to lead the design and implementation of cloud-based contact center solutions. The ideal candidate will have extensive experience with Amazon Connect and AWS services, as well as a strong background in telephony and software engineering.
**
Job Summary
This role sits within Expedia’s Traveler & Partner Service Platform (TPSP) Product & Technology organization, which builds the core capabilities and experiences that power customer service across the global Expedia ecosystem.
You will own the technical architecture, integrations, and deployment of omnichannel customer experiences using Amazon Connect and AWS services.
Expedia Group provides a full benefits package, including exciting travel perks, generous time-off, parental leave, and a flexible work model.
Matching Summary
Match Score: 75
**
Expedia is seeking a Senior Amazon Connect Engineer to lead the design and implementation of cloud-based contact center solutions. The ideal candidate will have extensive experience with Amazon Connect and AWS services, as well as a strong background in telephony and software engineering.
**
Salary
Base: $184,500.00 - $258,000.00; Bonus/Equity: Potential to $295,000.00; Benefits: Medical/dental/vision, paid time off, travel reimbursement, travel discounts
Skills & Requirements
Must-have
Amazon Connect expertise
AWS services
Telephony/VoIP knowledge
Serverless integrations
Conversational AI
Infrastructure as Code
CI/CD pipelines
Nice-to-have
Cost and performance optimization
Coaching and mentoring engineers
Large distributed organizations
Key Requirements
8+ years of professional experience
3+ years of enterprise Amazon Connect experience
3+ years of enterprise AWS services experience
2+ years of enterprise Telephony/VoIP experience
2+ years of contact center/WebRTC experience
Strong programming skills in JavaScript/Node.js and/or Python
Experience with Infrastructure as Code
Bachelor’s degree or equivalent practical experience