NXGEN COMMUNICATIONS PTE LTD is seeking a Voice Engineer to manage and maintain their enterprise voice communications network, including the NICE voice recording system. The ideal candidate will have hands-on experience with NICE solutions and strong customer-facing skills
Job Summary
The role is responsible for ensuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network.
Candidates must provide maintenance support to clients while managing service desk tickets and resolving technical hardware or software issues.
The position requires hands-on expertise with NICE voice recording systems including installation, preventive maintenance, and system implementation.
Matching Summary
Match Score: 80
NXGEN COMMUNICATIONS PTE LTD is seeking a Voice Engineer to manage and maintain their enterprise voice communications network, including the NICE voice recording system. The ideal candidate will have hands-on experience with NICE solutions and strong customer-facing skills.
Skills & Requirements
Must-have
NICE voice recording system experience
Unified communications support
L1 to L2 technical resource
Service desk ticketing management
Hardware and software troubleshooting
Nice-to-have
Customer facing communication skills
Flexible work outside core hours
Independent initiative and organization
Presales and post sales support
Positive and committed attitude
Key Requirements
Diploma or Higher NITEC in IT or Engineering
Minimum 2 years experience with NICE Voice solutions
NICE Engage or NICE trade recording certification preferred