Technical Delivery Support Analyst - Talent And Learning

src.edu

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
Fully remote
Saas enterprise software support
Object oriented programming knowledge
Sql syntax basics
The Workday Customer Support Team is passionate about Customer service, innovation and excellence

Job Summary

  • The Workday Customer Support Team is passionate about Customer service, innovation and excellence.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm, promoting work-life balance and equal opportunities.
  • This role offers flexibility with a combination of in-person and remote work, enabling a flexible schedule tailored to personal and business needs.

Matching Summary

The Workday Customer Support Team is passionate about Customer service, innovation and excellence.

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits available

Skills & Requirements

Must-have

  • SaaS Enterprise software support
  • Object Oriented Programming knowledge
  • SQL syntax basics
  • API client experience
  • 24x7 global support shifts
  • Customer case queue management

Nice-to-have

  • Creative approach and eagerness to learn
  • Collaborative and resilient communicator
  • Experience with web service integrations
  • Knowledge Centered Service contribution
  • Mentoring and coaching others
  • Flexible work schedule

Key Requirements

  • 3 years SaaS Enterprise software experience
  • Basic knowledge of Object Oriented Programming
  • Basic SQL query reading skills
  • Experience with API clients like SoapUI or Postman
  • Ability to manage 24/7 support shifts
  • Confident verbal and written communication
  • Experience supporting HCM or Talent solutions

Work Rights

Not specified

Tailored Resume

Cover Letter