Business Systems Analyst

Amex GBT

Mexico City, Mexico
Not specified; not specified; flexible benefits in...
3d onsite
4+ years technical application support experience
Gds systems knowledge (sabre, amadeus, travelport)
Level 2 support in travel industry or tmc
Amex GBT offers an inclusive culture where colleagues find inspiration in travel as a force for good and make an impact on the industry

Job Summary

  • Amex GBT offers an inclusive culture where colleagues find inspiration in travel as a force for good and make an impact on the industry.
  • The role involves providing Level 2 technical support for travel booking applications, managing incidents, and conducting root cause analysis to prevent recurrence.
  • Employees enjoy flexible benefits tailored to each country, travel perks from major providers, and access to over 20,000 learning courses.

Matching Summary

Amex GBT offers an inclusive culture where colleagues find inspiration in travel as a force for good and make an impact on the industry.

Salary

Not specified; Not specified; Flexible benefits including health insurance, retirement programs, and travel perks

Skills & Requirements

Must-have

  • 4+ years technical application support experience
  • GDS systems knowledge (Sabre, Amadeus, Travelport)
  • Level 2 support in travel industry or TMC
  • Troubleshooting multi-tiered web architectures
  • XML, APIs, .NET Framework, SQL proficiency
  • Log analysis tools (Datadog, Kibana, Grafana)

Nice-to-have

  • Experience with AMEX GBT applications
  • SharePoint and robotics (Compleat) experience
  • Salesforce and CRM/Email management experience
  • ITIL, AWS, Nexthink, Salesforce certifications
  • Collaborative global team environment
  • Adaptability to changing environments

Key Requirements

  • Bachelor's degree in CS, IT, Engineering, or equivalent
  • 4+ years of technical application support experience
  • Strong experience in travel technology or TMC
  • Global corporate organization experience preferred
  • Flexibility for 24x7 rotational shifts

Work Rights

Not specified

Tailored Resume

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