As a Maersk Customer Experience Manager, you will be an integral part of establishing the Ocean capabilities and a key driver in ensuring proactive customer support and a seamless customer experience
Job Summary
As a Maersk Customer Experience Manager, you will be an integral part of establishing the Ocean capabilities and a key driver in ensuring proactive customer support and a seamless customer experience.
You will be accountable to own, create, maintain and test a business continuity plan for critical customer processes in Ocean and final leg deliveries, and develop and sustain a capable Integrated CX Organization.
The role involves delivering on Integrated CX growth and profitability plans, up- and cross-selling to all customers, and actively monitoring and managing volume trajectory to support business planning.
Matching Summary
As a Maersk Customer Experience Manager, you will be an integral part of establishing the Ocean capabilities and a key driver in ensuring proactive customer support and a seamless customer experience.