Operations Analyst

ANZ Bank

Bengaluru, India
On-site
3 years customer servicing experience
Voice based process experience
Flexible shift and weekend working
ANZ Bank is seeking an Operations Analyst for its Bengaluru, India location. The role focuses on managing customer service requests through various digital channels, requiring strong stakeholder management skills and a customer-centric approach

Job Summary

  • The role involves managing key functions across customers via digital channels including phone, online, and email to meet their needs.
  • Candidates must maintain customer service level agreements while ensuring all authentication processes are adhered to for safety.
  • ANZ offers a diverse workplace with flexible working options and access to health and wellbeing services.

Matching Summary

Match Score: 85

ANZ Bank is seeking an Operations Analyst for its Bengaluru, India location. The role focuses on managing customer service requests through various digital channels, requiring strong stakeholder management skills and a customer-centric approach.

Skills & Requirements

Must-have

  • 3 years customer servicing experience
  • Voice based process experience
  • Flexible shift and weekend working
  • Strong written and verbal communication
  • Customer authentication adherence

Nice-to-have

  • Stakeholder management and negotiation skills
  • Growth mindset culture
  • Process improvement recommendations
  • Team guidance and support skills

Key Requirements

  • Up to 3 years of experience in customer servicing
  • Experience working in voice based process
  • Flexible with shifts and weekend working

Work Rights

Not specified

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