This role is pivotal in bridging local execution and global management to ensure consistent data across ING's Payment and Settlement Services
Job Summary
This role is pivotal in bridging local execution and global management to ensure consistent data across ING's Payment and Settlement Services.
The successful candidate will lead the IT process globally for all PSS IT teams while acting as the mandated lead for critical services problem management.
You will coordinate deployment practices, monitor incident statistics, and serve as the primary contact point for internal and external audits.
Matching Summary
This role is pivotal in bridging local execution and global management to ensure consistent data across ING's Payment and Settlement Services.
Skills & Requirements
Must-have
IT Incident and Problem Management expertise
ITIL framework knowledge
ServiceNow tool familiarity
Payments services domain experience
Global stakeholder management skills
Nice-to-have
Experience guiding onshore and offshore teams
Agile environment corporate setup experience
Strong communication and coordination abilities
Self-organizing and pragmatic work style
Curiosity and feedback loop embrace
Key Requirements
Bachelor's degree in Computer Science or Engineering
2-5+ years of experience in IT operations or SRE roles
Deep understanding of ITIL, Agile, and DevOps frameworks