Unity of Roseburg is seeking a Technical Support Agent to assist with moderately complex customer inquiries regarding hardware, software, and network administration. The ideal candidate should possess at least 1-2 years of relevant experience and a high school diploma or equivalent, with technical certification preferred
Job Summary
The role involves answering moderately complex questions regarding hardware, software, and network administration using judgment based on experience.
Successful candidates will utilize analytical skills to resolve challenging incidents and escalate complex problems to other teams when necessary.
This position supports Level 1 agents in handling ongoing day-to-day questions related to client incidents and service requests.
Matching Summary
Match Score: 75
Unity of Roseburg is seeking a Technical Support Agent to assist with moderately complex customer inquiries regarding hardware, software, and network administration. The ideal candidate should possess at least 1-2 years of relevant experience and a high school diploma or equivalent, with technical certification preferred.
Skills & Requirements
Must-have
Answer moderately complex questions
Support hardware and software applications
Resolve challenging incidents effectively
Nice-to-have
Utilize problem solving skills
Assist L1 agents with queries
Experience with related incidents
Key Requirements
High School Diploma or GED required
1-2 years' experience in area of responsibility
Technical certification or Associate Degree may be required