The role involves leading the design and development of scalable ServiceNow solutions to enhance business processes across HR, Finance, IT, and other departments
Job Summary
The role involves leading the design and development of scalable ServiceNow solutions to enhance business processes across HR, Finance, IT, and other departments.
Candidates must possess strong technical communication skills to articulate complex concepts to non-technical stakeholders while collaborating globally.
This position supports Merck's mission to save and improve lives by driving digital transformation through robust IT operating models in Tech Centers.
Matching Summary
The role involves leading the design and development of scalable ServiceNow solutions to enhance business processes across HR, Finance, IT, and other departments.
Skills & Requirements
Must-have
5+ years ServiceNow experience
JavaScript and Python proficiency
ITSM and CMDB module expertise
REST/SOAP API integration skills
ServiceNow Certified System Administrator
Nice-to-have
Experience with OTM and SAM modules
Knowledge of ETL mapping and IRE rules
Agile methodology leadership experience
Mobile application optimization skills
Performance optimization strategies
Key Requirements
ServiceNow Certified Application Developer
Certified Implementation Specialist in ITSM, CSM, or Discovery