Senior Analyst Technical Customer Support

Danaher

Koto, Japan
Support service hotline calls
Lead customer escalations
Expert level hardware knowledge
At Beckman Coulter Life Sciences, our work saves lives and we are united by a shared commitment to innovate for tangible impact

Job Summary

  • At Beckman Coulter Life Sciences, our work saves lives and we are united by a shared commitment to innovate for tangible impact.
  • In this role, you will be responsible for answering service support hotline calls, e-mails, and group chats in a timely manner and leading customer escalations.
  • The essential requirements of the job include a four-year university degree or higher, or graduation from a technical college, and more than 5 years of experience in engineering.

Matching Summary

At Beckman Coulter Life Sciences, our work saves lives and we are united by a shared commitment to innovate for tangible impact.

Skills & Requirements

Must-have

  • Support service hotline calls
  • Lead customer escalations
  • Expert level hardware knowledge
  • Troubleshooting and analytical skills
  • English proficiency (TOEIC 730+)

Nice-to-have

  • Culture of belonging
  • Continuous improvement focus
  • Innovating at the speed of life
  • Partners in time
  • Develop innovations for scientists by scientists

Key Requirements

  • Four-year university degree or higher
  • More than 5 years of experience
  • Regular driver's license mandatory

Work Rights

Not specified

Tailored Resume

Cover Letter