Bilingual Service Center Specialist Ii

Cox Automotive Corporate Services LLC

Atlanta, Georgia, USA
Hourly base pyy rate is $20.10 - $30.10ph; positio...
Hybrid - ability to work remotely part of the week
Bilingual english and spanish
Deliver exceptional customer service
Log and resolve hr inquiries
Cox Automotive is seeking a Bilingual Service Center Specialist II to provide exceptional customer service to over 29,000 employees across the U.S. and Canada. The role requires fluency in both English and Spanish and involves managing HR-related inquiries through various communication channels

Job Summary

  • The Service Center Specialist II delivers exceptional customer service via phone and digital channels, serving over 29,000 Cox Automotive employees.
  • This role involves logging all inquiries as tickets, providing timely support, and determining when issues require escalation for efficient resolution.
  • The position requires strong customer service, problem-solving, and critical thinking capabilities, with comfort in adopting new technology.

Matching Summary

Match Score: 85

Cox Automotive is seeking a Bilingual Service Center Specialist II to provide exceptional customer service to over 29,000 employees across the U.S. and Canada. The role requires fluency in both English and Spanish and involves managing HR-related inquiries through various communication channels.

Salary

Hourly base pay rate is $20.10 - $30.10/hour; Position may be eligible for additional compensation; Not specified

Skills & Requirements

Must-have

  • Bilingual English and Spanish
  • Deliver exceptional customer service
  • Log and resolve HR inquiries
  • Utilize internal tools for support
  • Adhere to Service Level Agreements

Nice-to-have

  • Proactive problem-solving
  • Adaptable to changing priorities
  • Leverage AI technologies
  • Teamwork and collaboration

Key Requirements

  • High school diploma/GED and 3 years' experience
  • Bilingual (written and verbal) in English and Spanish
  • Ability to multitask and meet deadlines
  • Comfortable adopting new technology

Work Rights

Must be authorized to work in the United States

Tailored Resume

Cover Letter