Duty Manager - Front Office

Sofitel Brisbane Central

Brisbane, Queensland, Australia
On-site
Manage operational departments
Oversee guest check-in and check-out
Handle large airline crew movements
The role involves assisting with the management of all operational departments and overseeing the whole guest experience from reservation to departure

Job Summary

  • The role involves assisting with the management of all operational departments and overseeing the whole guest experience from reservation to departure.
  • Candidates must be able to manage time effectively while juggling numerous tasks and handling large airline crew movements.
  • The position offers career development opportunities, a fun environment, and hotel discounts worldwide within a supportive and collaborative team.

Matching Summary

The role involves assisting with the management of all operational departments and overseeing the whole guest experience from reservation to departure.

Skills & Requirements

Must-have

  • Manage operational departments
  • Oversee guest check-in and check-out
  • Handle large airline crew movements
  • Ensure health and safety compliance
  • Set KPIs for guest satisfaction

Nice-to-have

  • Natural bright and bubbly customer service style
  • Confident person able to initiate conversation
  • Proactive and resourceful team leadership
  • Ability to surprise guests with service

Key Requirements

  • Senior First Aid Certificate
  • QLD RSA certification
  • Open manual drivers licence
  • Experience in Opera software
  • Microsoft Word and Outlook proficiency

Work Rights

Not specified

Tailored Resume

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