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AIAPL Acquire Intelligence Australia is seeking a Customer Service L1 Team Leader to enhance team performance and engagement within their contact center operations. The role focuses on coaching agents, ensuring compliance with performance standards, and fostering a culture of accountability and trust.
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Job Summary
You will be primarily responsible for coaching and developing agents to meet performance and compliance standards, using performance data to monitor progress, identify improvement opportunities, and implement effective action plans that ensure consistent, high ‑ quality delivery.
Enforce standard program and company policies, procedures, and adherence to the Yomojo Operations Manual.
At Yomojo, we’re committed to delivering outstanding customer service with a focus on simplicity, innovation, and teamwork.
Matching Summary
Match Score: 75
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AIAPL Acquire Intelligence Australia is seeking a Customer Service L1 Team Leader to enhance team performance and engagement within their contact center operations. The role focuses on coaching agents, ensuring compliance with performance standards, and fostering a culture of accountability and trust.
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Skills & Requirements
Must-have
performance management and coaching
process improvement and operational efficiency
communication and information flow
leadership support and stakeholder collaboration
compliance and governance
talent development and engagement
Nice-to-have
award-winning global outsourcer
innovation and teamwork
culture of trust accountability and compliance
customer-focused service delivery
purpose-driven team
Key Requirements
minimum two (2) years of college-level education
recent experience in Australian Telecommunications industry
demonstrable leadership skills
strong people development and coaching capabilities
excellent written and spoken English communication skills
strong interpersonal customer service and listening skills
high level of integrity professionalism and ethical conduct
strong organisational decision-making problem-solving and analytical abilities
high attention to detail
comfortable working under pressure
proficiency in Microsoft Excel Word and PowerPoint