Base: $94,300.00 - $141,500.00; bonus/equity: not ...
Hybrid
Application support role
Technical support documentation
Issue tracking and reporting
The Application Support Senior Analyst provides technical and business support for users of Citi Applications, focusing on stability, efficiency, and effectiveness improvements
Job Summary
The Application Support Senior Analyst provides technical and business support for users of Citi Applications, focusing on stability, efficiency, and effectiveness improvements.
The role involves managing application systems in daily operations, performing risk reconciliations, and participating in application releases from development through production deployment.
Citi offers a career with opportunities for growth, community impact, and working within a global team of over 230,000 employees.
Matching Summary
The Application Support Senior Analyst provides technical and business support for users of Citi Applications, focusing on stability, efficiency, and effectiveness improvements.
Salary
Base: $94,300.00 - $141,500.00; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Application support role
Technical support documentation
Issue tracking and reporting
Problem management tools
Service level agreement adherence
Application stability and monitoring
Communication and diplomacy skills
Nice-to-have
Coaching and training new recruits
Post implementation analysis
Risk assessment and escalation
Cross-team collaboration
Process improvement initiatives
Key Requirements
4+ years experience in application support
Bachelor’s/University degree or equivalent experience
Experience installing and supporting business applications