This role serves as a key partner to drive customer transformation by aligning product roadmaps with long-term business strategies
Job Summary
This role serves as a key partner to drive customer transformation by aligning product roadmaps with long-term business strategies.
The Customer Success Manager acts as a central hub connecting Professional Services, Production Services, and Product Management teams to ensure operational excellence.
Candidates will have the autonomy to design success plans and lead initiatives that demonstrate value, driving expanded support business opportunities.
Matching Summary
This role serves as a key partner to drive customer transformation by aligning product roadmaps with long-term business strategies.
Skills & Requirements
Must-have
5+ years customer facing services experience
1+ year project management experience
Business level Japanese communication skills
Workday HCM Payroll or Financials expertise
Executive level stakeholder engagement
Nice-to-have
Experience with State & Local Government customers
Functional domain expertise in Financials
Adaptive Planning implementation experience
Strong presentation and webinar hosting skills
Cross-functional collaboration across Sales and Product
Key Requirements
Bachelor's degree or equivalent work experience
Ability to travel up to 30%
Must be able to work from Tokyo or Osaka office 50% of time