Service Desk Manager

Merkle, a dentsu company

Copenhagen, Denmark
Not specified; competitive pension scheme + health...
Hybrid
Strong experience in service desk management
Hands-on jira service management expertise
Client-facing support function leadership
This role is responsible for running and continuously improving a client-facing Service Desk while owning the underlying Atlassian service management platform

Job Summary

  • This role is responsible for running and continuously improving a client-facing Service Desk while owning the underlying Atlassian service management platform.
  • The position requires leading first-line support teams, managing incident communication, and ensuring high-quality operational reporting across multiple clients.
  • Candidates will enjoy a collaborative culture in central Copenhagen with benefits including hybrid work, weekly Friday bars, and comprehensive health insurance.

Matching Summary

This role is responsible for running and continuously improving a client-facing Service Desk while owning the underlying Atlassian service management platform.

Salary

Not specified; Competitive pension scheme and health insurance included; Weekly Friday bars and office meals provided

Skills & Requirements

Must-have

  • Strong experience in service desk management
  • Hands-on Jira Service Management expertise
  • Client-facing support function leadership
  • Atlassian platform governance and configuration
  • Excellent English communication skills

Nice-to-have

  • Experience with cloud-based service support
  • Ability to drive self-service adoption
  • Background in operational reporting maturity
  • Collaborative team development mindset

Key Requirements

  • Strong experience in service desk management
  • Hands-on experience with Jira Service Management
  • Proven track record of client onboarding

Work Rights

Not specified

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