Lead the implementation of CSDM-aligned CMDB architecture across Foundational, Design, Manage Technical Services, and Sell/Consume domains
Job Summary
Lead the implementation of CSDM-aligned CMDB architecture across Foundational, Design, Manage Technical Services, and Sell/Consume domains.
Guide troubleshooting of complex Discovery, IRE, and data reconciliation issues and lead hands-on development using Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual.
Matching Summary
Lead the implementation of CSDM-aligned CMDB architecture across Foundational, Design, Manage Technical Services, and Sell/Consume domains.
Skills & Requirements
Must-have
ServiceNow CMDB architecture
ServiceNow Discovery and Service Mapping
Identification and Reconciliation Engine (IRE)
CSDM-aligned CMDB
ITOM teams collaboration
CMDB Health KPIs
Nice-to-have
innovative and collaborative working culture
employee engagement and information sharing
sustainability and ethical business practices
customer service and teamwork environment
Key Requirements
5+ years ServiceNow Development experience
Active CIS-Data Foundations certification
Active CIS-Discovery certification
Active CIS-Service Mapping certification
Solid understanding of IT infrastructure
Experience with ServiceNow integrations
Experience with Import Sets, Transform Maps
Experience in design and development across full SDLC
Strong troubleshooting and root-cause analysis skills