Leads Engagement Specialist

BYD BY 1826 (SUNTEC) PTE. LTD.

Singapore, Singapore
Basic + incentive; not specified; not specified
Hybrid
Strong understanding of automotive systems
Excellent verbal and written communication skills
Dedication to delivering exceptional customer service
BYD BY 1826 (SUNTEC) PTE. LTD. is seeking a Leads Engagement Specialist to serve as the primary point of contact for customers regarding their automotive needs. The role involves appointment scheduling, addressing inquiries, maintaining records, and ensuring high customer satisfaction through professional service

Job Summary

  • This role serves as the first point of contact for customers seeking assistance with their automotive needs.
  • The position involves managing appointment scheduling, rescheduling, and addressing various customer inquiries via phone, email, and WhatsApp.
  • Candidates will receive rewarding compensation including a basic salary plus incentives with a 5-day workweek.

Matching Summary

Match Score: 85

BYD BY 1826 (SUNTEC) PTE. LTD. is seeking a Leads Engagement Specialist to serve as the primary point of contact for customers regarding their automotive needs. The role involves appointment scheduling, addressing inquiries, maintaining records, and ensuring high customer satisfaction through professional service.

Salary

Basic + Incentive; Not specified; Not specified

Skills & Requirements

Must-have

  • Strong understanding of automotive systems
  • Excellent verbal and written communication skills
  • Dedication to delivering exceptional customer service

Nice-to-have

  • Strong analytical skills for problem-solving
  • High level of accuracy in documentation
  • Ability to work rotation shifts including weekends

Key Requirements

  • High school diploma or equivalent required
  • Previous experience in automotive customer service highly desirable
  • ASE certification is a plus

Work Rights

Not specified

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