CUSTOMER SERVICE MANAGER

KOSSA PTE. LTD.

Singapore
Not specified
Oversee daily customer service operations
Train and mentor support representatives
Handle customer escalations and complex issues
KOSSA PTE. LTD. is seeking a Customer Service Manager to oversee daily operations, mentor staff, and enhance customer satisfaction. The ideal candidate will have experience in managing customer service teams, developing policies, and analyzing service performance metrics

Job Summary

  • The role involves overseeing daily customer service operations and managing team performance to ensure high standards.
  • Candidates will be responsible for training, mentoring, and developing customer support representatives while handling complex escalations.
  • The position requires monitoring key performance indicators such as response time, resolution rate, and customer satisfaction scores.

Matching Summary

Match Score: 85

KOSSA PTE. LTD. is seeking a Customer Service Manager to oversee daily operations, mentor staff, and enhance customer satisfaction. The ideal candidate will have experience in managing customer service teams, developing policies, and analyzing service performance metrics.

Skills & Requirements

Must-have

  • Oversee daily customer service operations
  • Train and mentor support representatives
  • Handle customer escalations and complex issues
  • Monitor KPIs like response time and CSAT
  • Manage customer support tools

Nice-to-have

  • Collaborate with sales and marketing teams
  • Stay updated on service trends
  • Identify service improvement opportunities

Key Requirements

  • Experience in customer service management
  • Strong leadership and mentoring skills
  • Proficiency with customer support tools

Work Rights

Not specified

Tailored Resume

Cover Letter