Base: $105,082pyear to $182,000pyear; bonus/equity...
On-site
Advanced troubleshooting techniques
Customer issue resolution via phone chat email
Amazon cloud architecture knowledge
Amazon is seeking multiple Support Engineers IV for their Los Gatos, California location. The role involves providing advanced technical support, mentoring junior engineers, and improving end-to-end service support for Amazon services
Job Summary
This role involves providing advanced technical support and unique solutions for critical, highly complex customer problems spanning multiple Amazon services.
The position requires working closely with development teams to establish end-to-end service support and driving customer communication during critical events.
Employees will mentor junior support engineers and create technical content including tutorials, videos, and articles for the Amazon customer community.
Matching Summary
Match Score: 85
Amazon is seeking multiple Support Engineers IV for their Los Gatos, California location. The role involves providing advanced technical support, mentoring junior engineers, and improving end-to-end service support for Amazon services.
Salary
Base: $105,082/year to $182,000/year; Bonus/Equity: Equity and sign-on payments may be provided; Benefits: Full range of medical, financial, and other benefits included
Skills & Requirements
Must-have
Advanced troubleshooting techniques
Customer issue resolution via phone chat email
Amazon cloud architecture knowledge
Migration and performance troubleshooting
Cross-team collaboration with development
Nice-to-have
Mentoring junior support engineers
Creating tutorials and how-to videos
Driving communication during critical events
Writing technical articles for community
Experience with multiple Amazon services
Key Requirements
Support Engineer IV level experience
Ability to handle complex cloud architecture issues