Manager, Product Support

Tekmetric

Provo, Utah, USA
Hybrid (local candidates to provo/lehi area with remote flexibility)
Customer support leadership
Saas environment experience
Ai tools for customer needs
Tekmetric is seeking a Manager of Product Support in Provo, Utah, to lead their customer support department. The ideal candidate will have at least three years of leadership experience in a SaaS environment, focusing on operational efficiency and customer satisfaction

Job Summary

  • As a Manager of Product Support, you will lead our Product Support department with the goal of driving successful outcomes and long-term customer satisfaction.
  • You will be responsible for maintaining best in class SLA’s for customer support communication channels, including phone, chat, and email, and establishing quarterly strategy and corresponding KPIs.
  • Tekmetric offers comprehensive health benefits, a 401(k) Retirement Savings Plan with 100% employer match, and support for continuing education.

Matching Summary

Match Score: 85

Tekmetric is seeking a Manager of Product Support in Provo, Utah, to lead their customer support department. The ideal candidate will have at least three years of leadership experience in a SaaS environment, focusing on operational efficiency and customer satisfaction.

Skills & Requirements

Must-have

  • Customer support leadership
  • SaaS environment experience
  • AI tools for customer needs
  • Operational efficiency
  • Cross-functional collaboration

Nice-to-have

  • Executive presence
  • Ambitious yet grounded
  • Service-first mindset
  • Thrive in ambiguity

Key Requirements

  • 3+ years leadership experience
  • SaaS customer support background
  • Local to Provo/Lehi area
  • Hybrid work model

Work Rights

Not specified

Tailored Resume

Cover Letter