It Operations Project Lead

Johnson Controls Inc

Cork, County Cork, Ireland
Hybrid
3+ years in it support leadership
Strong knowledge of it operations governance
Experience with salesforce crm administration
Johnson Controls Inc. is seeking an IT Operations Project Lead in Cork, Ireland, to enhance the performance and governance of Salesforce IT operations globally. The role requires strategic thinking, project leadership, and collaboration with various stakeholders to drive improvements and foster a culture of learning within the IT Operations team

Job Summary

  • You will play a key role in shaping the future of Salesforce IT Operations within a global organization by devising and leading transformative initiatives.
  • The successful candidate must monitor key metrics, analyze trends, and implement data-driven improvements to ensure world-class support delivery.
  • This role requires collaborating closely with senior business leaders and IT partners to align operational improvements with organizational goals.

Matching Summary

Match Score: 85

Johnson Controls Inc. is seeking an IT Operations Project Lead in Cork, Ireland, to enhance the performance and governance of Salesforce IT operations globally. The role requires strategic thinking, project leadership, and collaboration with various stakeholders to drive improvements and foster a culture of learning within the IT Operations team.

Skills & Requirements

Must-have

  • 3+ years in IT support leadership
  • Strong knowledge of IT operations governance
  • Experience with Salesforce CRM administration
  • Proven ability to lead teams strategically
  • Skilled in data-driven performance analysis

Nice-to-have

  • Familiarity with ITIL or Agile frameworks
  • Knowledge of ServiceNow ITSM tools
  • Passion for automation and process optimization
  • Experience fostering a culture of learning
  • Background in global organization environments

Key Requirements

  • 3+ years in IT support leadership
  • Experience driving improvement initiatives
  • Global organization experience preferred
  • Leadership of complex multi-stakeholder projects

Work Rights

Not specified

Tailored Resume

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