Senior Case Manager Customer Care - 12 Month Secondment

Bankshorewood

**
Advanced investigation skills
Problem-solving and negotiation
Fair customer outcomes
** Bankshorewood is seeking a Senior Case Manager for their Customer Care team, focusing on delivering exceptional customer experiences and handling complex complaints. The role involves dispute resolution, customer engagement, and collaboration with senior management and external bodies to improve customer outcomes, particularly for those facing social challenges. **

Job Summary

  • Our Customer Care team is dedicated to delivering amazing customer experiences.
  • We use advanced investigation, problem-solving and negotiation skills to improve customer experience, deliver fair outcomes and repair relationships.
  • Once fully trained and meeting requirements, team members can work from home up to 50% of the time.

Matching Summary

Match Score: 75

** Bankshorewood is seeking a Senior Case Manager for their Customer Care team, focusing on delivering exceptional customer experiences and handling complex complaints. The role involves dispute resolution, customer engagement, and collaboration with senior management and external bodies to improve customer outcomes, particularly for those facing social challenges. **

Skills & Requirements

Must-have

  • Advanced investigation skills
  • Problem-solving and negotiation
  • Fair customer outcomes
  • Handle complex complaints
  • Support vulnerable customers

Nice-to-have

  • Emotional intelligence and empathy
  • Adaptability to change
  • Comfortable with difficult conversations

Key Requirements

  • Sound problem solving skills
  • Ability to build rapport
  • Excellent written and verbal communication skills
  • Demonstrated passion for supporting vulnerable customers

Work Rights

Not specified

Tailored Resume

Cover Letter