Customer Service Analyst-voice Process- Only Person With Disability

Glanbia

Mumbai, India
On-site
Only person with disability eligibility
24x7 shift flexibility including night shifts
Troubleshooting technical issues related to services
This role provides real-time support to field technicians while troubleshooting technical service issues for customers

Job Summary

  • This role provides real-time support to field technicians while troubleshooting technical service issues for customers.
  • The position requires adherence to strict SLAs, information security requirements, and high-quality process standards.
  • Candidates must be available for 24X7 shifts and possess specific experience in the cable or telecom industry.

Matching Summary

This role provides real-time support to field technicians while troubleshooting technical service issues for customers.

Skills & Requirements

Must-have

  • Only Person With Disability eligibility
  • 24X7 shift flexibility including night shifts
  • Troubleshooting technical issues related to services
  • Experience in cable or telecom industry
  • Basic knowledge of Excel and web technology

Nice-to-have

  • Strong communication and interpersonal skills
  • Ability to analyze information and solve problems
  • Professional conduct and behavior standards
  • Adaptability to perpetual business changes
  • Multi-tasking capabilities during calls

Key Requirements

  • Must be a person with disability as per EEO guidelines
  • Flexible for 24X7 shifts including night rotations
  • Experience in cable or telecom industry troubleshooting

Work Rights

Must be a person with disability

Tailored Resume

Cover Letter