Food Service Call Center Operator

621

Boston, Massachusetts, United States
Base: $18.58 - $26.58phly; bonus/equity: not speci...
Fully remote
Customer service and/or call center experience required
Proficient using computrition system
Knowledge of specialized diets and menus
The position serves as a liaison between food service and patients, families, and staff to ensure timely delivery of prescribed meals

Job Summary

  • The position serves as a liaison between food service and patients, families, and staff to ensure timely delivery of prescribed meals.
  • Operators must efficiently manage high call volumes while entering complete orders into the Computrition system within 1.5 to 2 minutes per call.
  • Employees are responsible for modifying meal orders to meet strict therapeutic diet parameters while maintaining nutritional balance and patient satisfaction.

Matching Summary

The position serves as a liaison between food service and patients, families, and staff to ensure timely delivery of prescribed meals.

Salary

Base: $18.58 - $26.58/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses

Skills & Requirements

Must-have

  • Customer service and/or call center experience required
  • Proficient using Computrition system
  • Knowledge of specialized diets and menus
  • Ability to communicate in English
  • Basic computer skills and mathematics knowledge

Nice-to-have

  • Registered Diet Technician credentials
  • Bilingual capabilities in another language
  • Healthcare setting experience strongly preferred
  • Experience with difficult or emotional situations
  • Willingness to participate in tray delivery

Key Requirements

  • High school education
  • English communication proficiency
  • Computer skills (Windows, Outlook, Word, Excel)
  • Knowledge of federal and state health codes

Work Rights

Not specified

Tailored Resume

Cover Letter