Sr. Associate I, Customer Service Support (order Management - Korean Speaker)

Alcon

Selangor, Malaysia
Order management
Customer data management
Korean language proficiency
The Sr. Associate I, Customer Service Support is primarily responsible for delivering key sales support services, acting as the first point of contact for the sales force, and processing orders and returns

Job Summary

  • The Sr. Associate I, Customer Service Support is primarily responsible for delivering key sales support services, acting as the first point of contact for the sales force, and processing orders and returns.
  • You will create a positive customer experience through deep customer knowledge and prompt service while managing customer data and pricing processes on ERP and CRM systems.
  • Opportunity to work with a leading global medical device company and collaborate with a diverse and talented team in a supportive work environment.

Matching Summary

The Sr. Associate I, Customer Service Support is primarily responsible for delivering key sales support services, acting as the first point of contact for the sales force, and processing orders and returns.

Skills & Requirements

Must-have

  • Order Management
  • Customer Data Management
  • Korean language proficiency
  • English language proficiency
  • ERP and CRM systems

Nice-to-have

  • Process improvement initiatives
  • Customer-focused
  • Detail-oriented
  • Proactive problem-solving

Key Requirements

  • 1-5 years' experience
  • Bachelor’s degree in business or related field
  • Proficient in Korean and English
  • Work in Kuala Lumpur after training in Seoul

Work Rights

Not specified

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