Customer Experience Advisor | S1 | Retail Banking | Camden Town Branch

Santander

Camden Town, United Kingdom
Base: £28,800; bonus/equity: £500 annual cash allo...
35 hours per week on a rota’d basis, monday to saturday, between 8am & 6pm.
Outstanding customer service
Face to face or telephony background
Communicate effectively with customers
Santander is seeking a Customer Experience Advisor for their Camden Town Branch, focusing on delivering exceptional customer service in a retail banking environment. The role involves assisting customers with transactions, technology, and fraud protection, as well as contributing to a supportive team culture

Job Summary

  • Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
  • As a Customer Experience Advisor, you will be a listener and problem solver, assisting customers with transactions, technology, and protecting them against fraud and scams.
  • Benefits include a starting salary of £28,800 plus a £500 annual cash allowance, 25 days' holiday, company pension contributions, and opportunities for global growth.

Matching Summary

Match Score: 85

Santander is seeking a Customer Experience Advisor for their Camden Town Branch, focusing on delivering exceptional customer service in a retail banking environment. The role involves assisting customers with transactions, technology, and fraud protection, as well as contributing to a supportive team culture.

Salary

Base: £28,800; Bonus/Equity: £500 annual cash allowance; Benefits: 25 days holiday plus bank holidays, pension, voluntary healthcare, death-in-service benefit, income protection, share plans, staff product deals, wellbeing support, enhanced family leave, volunteering opportunities

Skills & Requirements

Must-have

  • outstanding customer service
  • face to face or telephony background
  • communicate effectively with customers
  • listening and problem solving
  • acting as first point of contact

Nice-to-have

  • desire to go above-and-beyond
  • effective team working skills
  • flexible, can-do approach
  • openness to broad range of activities
  • ability to grow, adapt and change

Key Requirements

  • Proven ability to deliver outstanding customer service
  • Ability to communicate effectively with customers
  • Right to work in the UK

Work Rights

Right to work in the UK

Sponsorship: available

Tailored Resume

Cover Letter