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The Connect and Assure Specialist role at 907 involves end-to-end ownership of business customer orders and incidents within the telecommunications sector, emphasizing strong technical knowledge and customer service. The position offers a chance to be part of a pioneering team committed to building Australia’s digital infrastructure, with a focus on inclusivity and flexibility.
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Job Summary
The role involves end-to-end ownership and technical case management of business customer orders and incidents to drive timely outcomes.
Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
nbn offers equal employment opportunities, great training, true flexible working arrangements, and a commitment to an inclusive workplace.
Matching Summary
Match Score: 75
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The Connect and Assure Specialist role at 907 involves end-to-end ownership of business customer orders and incidents within the telecommunications sector, emphasizing strong technical knowledge and customer service. The position offers a chance to be part of a pioneering team committed to building Australia’s digital infrastructure, with a focus on inclusivity and flexibility.
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Skills & Requirements
Must-have
Technical knowledge of FTTN/B, FTTC, FTTP, HFC
Tier 2 troubleshooting capability
Case or account management experience
Stakeholder engagement skills
Shift rotation availability
Nice-to-have
Customer empathy and communication skills
Organisational skills
Process improvement mindset
Flexible working arrangements
Key Requirements
Full working rights in Australia required
Experience supporting business customers in operational environment