Support the delivery of outstanding service by assisting Relationship Managers with administrative activities and coordinating manual client upgrades
Job Summary
Support the delivery of outstanding service by assisting Relationship Managers with administrative activities and coordinating manual client upgrades.
Act as a key liaison between customer-facing and non-customer-facing teams to streamline communication and identify opportunities for process improvement.
Iress offers a hybrid working model, 8 additional paid days per year, and generous parental leave policies.
Matching Summary
Support the delivery of outstanding service by assisting Relationship Managers with administrative activities and coordinating manual client upgrades.
Skills & Requirements
Must-have
Customer experience delivery
Stakeholder communication
Process efficiency improvement
Client experience scaling
Xplan product knowledge
Nice-to-have
Proactive and solutions-focused
Agile environment experience
Team collaboration skills
Building confidence and trust
Key Requirements
Experience in an administrative role
Familiarity with Jira tools preferred
Ability to understand dependencies, risks, and priorities