This role supports the design, delivery, and continuous improvement of customer care technology solutions by partnering with Product, Engineering, and Operations teams
Job Summary
This role supports the design, delivery, and continuous improvement of customer care technology solutions by partnering with Product, Engineering, and Operations teams.
The specialist is responsible for translating business needs into clear functional requirements, user stories, and process flows while ensuring scalability and compliance.
Lineage offers a career path with opportunities for growth, promotions, and a supportive environment that values respect and team member development.
Matching Summary
This role supports the design, delivery, and continuous improvement of customer care technology solutions by partnering with Product, Engineering, and Operations teams.
Skills & Requirements
Must-have
3+ years business analysis experience
Agile methodologies and SDLC knowledge
Process mapping and documentation skills
Cross-functional team collaboration
Requirements elicitation and validation
Nice-to-have
Strong analytical problem-solving mindset
Ability to influence without authority
Proactive continuous improvement focus
Experience with vendor evaluations
Data-driven decision-making approach
Key Requirements
3+ years in business analysis or technology delivery
Experience with Agile software development lifecycles
Proficiency in process mapping and requirements management tools