Supervisor, Mbocs

GLOBAL PAYMENT HOLDING COMPANY

Quezon City, Philippines
On-site
Technical client service management
Client issue resolution
Service level agreement monitoring
Global Payment Holding Company is seeking a Supervisor for its technical client service team in Quezon City, Philippines. The role involves managing a team that provides technical support, ensuring service level agreements are met, and collaborating with internal stakeholders to resolve client issues

Job Summary

  • Manages the technical client service team, setting policies and procedures for technical support consistent with contractual obligations.
  • Partners with Technical and Account Management to develop solutions for clients and monitors client performance to service level agreements.
  • Develops and oversees the implementation of support strategies as a business revenue stream.

Matching Summary

Match Score: 85

Global Payment Holding Company is seeking a Supervisor for its technical client service team in Quezon City, Philippines. The role involves managing a team that provides technical support, ensuring service level agreements are met, and collaborating with internal stakeholders to resolve client issues.

Skills & Requirements

Must-have

  • technical client service management
  • client issue resolution
  • service level agreement monitoring
  • stakeholder relationship management

Nice-to-have

  • adaptability in process establishment
  • financial implication understanding
  • revenue opportunity identification

Key Requirements

  • 4 years related professional experience
  • Bachelor's Degree Graduate (preferred)
  • Amenable to shifting/rotational schedule
  • Willing to work onsite

Work Rights

Not specified

Tailored Resume

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