This role will be responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments
Job Summary
This role will be responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments.
Handle escalated incidents related to cloud services, ensuring timely resolution in line with SLAs and leading root cause analysis for critical incidents.
Identify opportunities for improving service delivery and performance, using metrics and reporting to measure success and propose enhancements to cloud operations and processes.
Matching Summary
This role will be responsible for delivering advanced cloud services and ensuring operational excellence across multiple client environments.
Skills & Requirements
Must-have
ITIL-aligned managed services
L2/L3 support activities
Cloud services operational excellence
Incident, problem, and change management
IaaS and PaaS services
Automation tools and Infrastructure as Code
Nice-to-have
DevOps tools and CI/CD pipelines
Analytical and critical-thinking skills
Strong sense of ownership
Excellent customer service
Key Requirements
7+ years in cloud environments with ITIL-aligned L2/L3 support
Bachelor’s degree in Computer Science, Information Technology, or related field
Cloud Certifications (Architect Professional, Cloud Operations, or related)
ITIL Certifications (Foundation or Intermediate levels)
Proficient in written and spoken English and Arabic