Contact Center Manager

Assurant

Base: $49,300.00 - $81,300.00; bonus/equity: not s...
Fully remote
2 years of supervisory experience
Mortgage servicing or hazard processing knowledge
Ability to work flexible evening and saturday hours
Assurant is seeking a fully remote Contact Center Manager to lead a team focused on hazard outsourcing, emphasizing the importance of motivation, development, and operational excellence. The ideal candidate will possess supervisory experience, particularly in mortgage banking or customer service, and be comfortable managing a diverse team while achieving performance objectives

Job Summary

  • The Contact Center Manager is responsible for planning, organizing, leading, controlling, and coordinating the day-to-day activities of a team involved in hazard outsourcing.
  • Successful candidates will have demonstrated management competence and an understanding of mortgage banking and insurance industry processes.
  • Assurant offers a unique culture known as The Assurant Way, characterized by a passion for service, practical innovation, and a willingness to take chances.

Matching Summary

Match Score: 85

Assurant is seeking a fully remote Contact Center Manager to lead a team focused on hazard outsourcing, emphasizing the importance of motivation, development, and operational excellence. The ideal candidate will possess supervisory experience, particularly in mortgage banking or customer service, and be comfortable managing a diverse team while achieving performance objectives.

Salary

Base: $49,300.00 - $81,300.00; Bonus/Equity: Not specified; Benefits: U.S. benefit information available at myassurantbenefits.com

Skills & Requirements

Must-have

  • 2 years of supervisory experience
  • Mortgage servicing or hazard processing knowledge
  • Ability to work flexible evening and Saturday hours

Nice-to-have

  • Strong motivational methods for staff development
  • Experience with complex client processing needs
  • Excellent verbal and written communication skills

Key Requirements

  • Associate's degree or equivalent work experience
  • Minimum 2 years of supervisory experience
  • Background in mortgage servicing, customer service, retail banking, or hazard processing

Work Rights

Not specified

Tailored Resume

Cover Letter