Product Manager - Customer Support Experience Voice

Bankwest

Contact centre technologies (chat, messaging, voice)
Leveraging ai and gen ai
Strong analytical skills
Transform customer interactions with the bank by introducing the latest innovative digital solutions in customer engagement

Job Summary

  • Transform customer interactions with the bank by introducing the latest innovative digital solutions in customer engagement.
  • Support squads to identify, develop and refine customer support experiences that will deliver sustainable benefits whilst improving customer satisfaction.
  • Advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation.

Matching Summary

Transform customer interactions with the bank by introducing the latest innovative digital solutions in customer engagement.

Skills & Requirements

Must-have

  • Contact centre technologies (chat, messaging, voice)
  • Leveraging AI and Gen AI
  • Strong analytical skills
  • Stakeholder management skills
  • Agile methodology experience

Nice-to-have

  • Inclusive team culture
  • Collaboration and innovation
  • Customer-centric approach
  • Diversity of thought and ideas
  • Rapid iteration and quick movement

Key Requirements

  • Experience with contact centre technologies
  • Experience leveraging AI and Gen AI
  • Strong analytical skills
  • Strong stakeholder management skills
  • Understanding of product implementation impacts
  • Delivery experience across Agile methodology

Work Rights

Not specified

Tailored Resume

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