Senior Vice President, Client Relationship Management - Virtual

Alight Solutions

United States
Base: 225,000.00 usd - 275,000.00 usd; bonus/equit...
Fully remote
Client relationship management
Strategic account management
Enterprise client leadership
This leader provides active oversight and coaching of Strategic Account Executives (SAEs) to drive client retention, revenue growth, and satisfaction across the organization’s largest and most complex relationships

Job Summary

  • This leader provides active oversight and coaching of Strategic Account Executives (SAEs) to drive client retention, revenue growth, and satisfaction across the organization’s largest and most complex relationships.
  • Lead efforts to manage client satisfaction and NPS across the client base and implement structured feedback loops to identify service improvement opportunities.
  • Alight offers programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person.

Matching Summary

This leader provides active oversight and coaching of Strategic Account Executives (SAEs) to drive client retention, revenue growth, and satisfaction across the organization’s largest and most complex relationships.

Salary

Base: 225,000.00 USD - 275,000.00 USD; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • client relationship management
  • strategic account management
  • enterprise client leadership
  • client retention and growth
  • executive client engagement

Nice-to-have

  • champion people
  • grow with purpose
  • be alight
  • client advocacy culture
  • continuous improvement

Key Requirements

  • 10+ years experience
  • Proven success managing large enterprise clients
  • Experience leading account management teams
  • Strong track record driving client retention
  • Must have work authorization

Work Rights

Must have work authorization

Tailored Resume

Cover Letter