Sr. Specialized Customer Success Manager, Talent Ai

Harkett

Atlanta, GA, USA
Base: $108,200 - $192,200 usd; bonus/equity: eligi...
Fully remote
Customer success in saas environment
Ai/ml or data-driven product experience
Talent acquisition or hr technology expertise
We’re shaping the future of work so teams can reach their potential and focus on what matters most

Job Summary

  • We’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • As a Talent AI Customer Success Manager, you’ll drive deep, measurable adoption and value realization for AI-powered Talent Acquisition workflows.
  • We offer trust to take risks, tools to grow, skills to develop, and support of a company invested in you for the long haul.

Matching Summary

We’re shaping the future of work so teams can reach their potential and focus on what matters most.

Salary

Base: $108,200 - $192,200 USD; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits available

Skills & Requirements

Must-have

  • Customer Success in SaaS environment
  • AI/ML or data-driven product experience
  • Talent Acquisition or HR technology expertise
  • Designing structured success plans
  • Cross-functional collaboration
  • Customer adoption and maturity management

Nice-to-have

  • Strong communication and executive presence
  • Experience with organizational change management
  • Ability to operate in evolving environments
  • Building customer advocacy
  • Data-driven decision making
  • Global team collaboration

Key Requirements

  • 5+ years customer-facing services experience
  • 2+ years AI/ML or data-driven product experience
  • 2+ years Talent Acquisition or HR experience
  • Bachelor’s degree or equivalent experience
  • Ability to travel up to 15%

Work Rights

Not specified

Tailored Resume

Cover Letter