Manager, It Service Delivery

PCCW-HKT DataCom Services Ltd

Hong Kong, HK, HK
On-site
8+ years it operations experience
Public-facing web application management
Itil process governance and implementation
PCCW-HKT DataCom Services Ltd is seeking a Service Delivery Manager for IT Operations in Hong Kong, responsible for overseeing the availability, security, and compliance of public-facing web applications. The ideal candidate should have extensive experience in IT service delivery, particularly within regulated sectors, and possess strong ITIL knowledge

Job Summary

  • The Service Delivery Manager is responsible for end-to-end IT service operations of public-facing web-based applications serving citizens and regulated entities.
  • This role ensures high availability, security, and compliance while acting as the primary interface between business stakeholders, government bodies, and vendors.
  • The position requires managing outsourced vendors, overseeing incident and problem management, and driving continual service improvement initiatives based on operational data.

Matching Summary

Match Score: 85

PCCW-HKT DataCom Services Ltd is seeking a Service Delivery Manager for IT Operations in Hong Kong, responsible for overseeing the availability, security, and compliance of public-facing web applications. The ideal candidate should have extensive experience in IT service delivery, particularly within regulated sectors, and possess strong ITIL knowledge.

Skills & Requirements

Must-have

  • 8+ years IT operations experience
  • Public-facing web application management
  • ITIL process governance and implementation
  • 24x7 service availability oversight
  • Vendor and stakeholder management

Nice-to-have

  • Fluent in Cantonese and Mandarin
  • Strong leadership under pressure
  • Experience with government regulations
  • Cloud certification (AWS/Azure)
  • ISO 27001 security knowledge

Key Requirements

  • 8+ years of IT operations or service delivery experience
  • ITIL v3 / ITIL 4 Foundation certification mandatory
  • Proven experience in financial services or government sectors
  • Hands-on experience with ITIL frameworks
  • Strong background in managing outsourced vendors

Work Rights

Not specified

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