It End User Support Specialist Ii

ABC Fitness

Frisco, TX, US
Base: $54,500 - 60,500 usd annually; bonus/equity:...
Hybrid
Technical support experience
Mac and pc hardware knowledge
Customer oriented and focused
Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic, focused on respect, trust, and belonging

Job Summary

  • Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic, focused on respect, trust, and belonging.
  • The role involves troubleshooting desktop and software issues, providing Level 2 support, and collaborating with multiple teams to ensure smooth IT operations.
  • Employees enjoy a values-focused culture with benefits such as open PTO policy, parental and pawternity leave, medical coverage, and premium Calm App subscription.

Matching Summary

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic, focused on respect, trust, and belonging.

Salary

Base: $54,500 - 60,500 USD annually; Bonus/Equity: Eligible for bonuses and commissions; Benefits: Medical/Dental/Vision, PTO, Calm App subscription, parental leave

Skills & Requirements

Must-have

  • Technical support experience
  • Mac and PC hardware knowledge
  • Customer oriented and focused
  • Troubleshoot network and ISP issues
  • Support ticketing system usage
  • Onsite work in Frisco, TX

Nice-to-have

  • Growth mindset culture
  • Team collaboration
  • Mentorship and professional development
  • Flexibility and adaptability
  • Strong communication skills
  • Security and compliance awareness

Key Requirements

  • 1+ years technical support experience
  • Ability to work onsite at least 3 days per week
  • Knowledge of Mac and PC systems
  • Understanding of managed networks and IT security

Work Rights

Not specified

Tailored Resume

Cover Letter