As a Client Success Manager (CSM), you will drive client satisfaction, solution adoption, and overall success for a specific solution, acting as a strategic partner to ensure clients realize the full value of their investment
Job Summary
As a Client Success Manager (CSM), you will drive client satisfaction, solution adoption, and overall success for a specific solution, acting as a strategic partner to ensure clients realize the full value of their investment.
You will collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions, build strong relationships with clients, and proactively analyze client health and product usage data.
FIS offers a career shaping the future of fintech with opportunities for learning, development, collaboration, and giving back, alongside competitive salary and benefits.
Matching Summary
As a Client Success Manager (CSM), you will drive client satisfaction, solution adoption, and overall success for a specific solution, acting as a strategic partner to ensure clients realize the full value of their investment.
Skills & Requirements
Must-have
Client Success Management
Account Management
Strategic partnership
Product adoption
Client relationship building
Financial technology industry knowledge
Nice-to-have
French speaking ability
Collaborative work environment
Giving back opportunities
Key Requirements
5-7 years of experience
Bachelor's degree
Financial technology services experience
Strong analytical skills
Strong communication/presentation skills
Leadership and cross-functional collaboration skills