Training & Quality Manager - Bpo Industry

Concentrix

Fredrikstad, Norway
Training program design and delivery
Quality assurance and monitoring
Team leadership and development
The Training & Quality Manager is responsible for leading the design, delivery, and continuous improvement of classroom and virtual training programs to ensure workforce readiness across assigned client accounts

Job Summary

  • The Training & Quality Manager is responsible for leading the design, delivery, and continuous improvement of classroom and virtual training programs to ensure workforce readiness across assigned client accounts.
  • This role manages a team of Trainers and Quality staff, providing coaching, development, and performance oversight to drive consistent service excellence.
  • Responsible for the overall direction, coordination, and evaluation of the department, including developing the Training department to align with CNX standards.

Matching Summary

The Training & Quality Manager is responsible for leading the design, delivery, and continuous improvement of classroom and virtual training programs to ensure workforce readiness across assigned client accounts.

Skills & Requirements

Must-have

  • Training program design and delivery
  • Quality assurance and monitoring
  • Team leadership and development
  • Root cause analysis tools
  • Client relationship management
  • Performance metrics achievement

Nice-to-have

  • Detail-oriented
  • Ability to multi-task
  • Effective communication skills
  • Proactive action planning

Key Requirements

  • 1-3 Years of Experience in a similar role
  • BPO/Contact Centre experience
  • Proficient in Microsoft Office

Work Rights

Not specified

Tailored Resume

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