Our Customer Success Management Team plays a key role of being the link between our Customers, Sales, Professional Services and Production Services teams
Job Summary
Our Customer Success Management Team plays a key role of being the link between our Customers, Sales, Professional Services and Production Services teams.
We are establishing a new Customer Success team based in Kuala Lumpur, Malaysia, to support customers across APAC and scale our impact.
We offer a flexible work approach combining in-person and remote time, enabling teams to deepen connections and do their best work.
Matching Summary
Our Customer Success Management Team plays a key role of being the link between our Customers, Sales, Professional Services and Production Services teams.
Skills & Requirements
Must-have
Customer Success team leadership
Customer relationship management
Issue resolution and escalation management
Executive level communication
Customer adoption facilitation
Cross-functional collaboration
Travel up to 35%
Nice-to-have
Mentoring and team development
Strong account leadership skills
Data-driven decision making
Flexible work environment
Empathy and integrity culture
Key Requirements
8+ years people management experience
5+ years customer management in software or SaaS
Bachelor’s degree or equivalent experience
Ability to travel up to 35%
Experience in escalation management at executive levels