Customer Service Medewerker

KONE

Den Haag, Netherlands
Market conform salary; performance bonus available...
Hybrid
Professional phone communication skills
Stress-resistant attitude in high-pressure situations
Accurate data documentation in crm systems
KONE is seeking a Customer Service Medewerker in Den Haag, Netherlands, who embodies a strong service mindset and excels in customer interactions. The role involves handling customer inquiries, documenting issues, and collaborating with a diverse team, all while providing high-level service

Job Summary

  • The role serves as the voice of KONE, ensuring high-level professional service during every customer contact.
  • Responsibilities include professionally receiving and registering emergency reports, dispatching technicians, and documenting data accurately.
  • The company offers a market-conform salary, 41 days of leave, hybrid work options, and a lease-a-bike program.

Matching Summary

Match Score: 85

KONE is seeking a Customer Service Medewerker in Den Haag, Netherlands, who embodies a strong service mindset and excels in customer interactions. The role involves handling customer inquiries, documenting issues, and collaborating with a diverse team, all while providing high-level service.

Salary

Market conform salary; Performance bonus available; Benefits: 41 days leave, hybrid work, bike lease, pension

Skills & Requirements

Must-have

  • Professional phone communication skills
  • Stress-resistant attitude in high-pressure situations
  • Accurate data documentation in CRM systems
  • Ability to interpret safety regulations and procedures
  • Fluency in Dutch and English language

Nice-to-have

  • Proactive approach to reducing call wait times
  • Experience working with Salesforce CRM platform
  • Previous customer service environment experience
  • Strong teamwork and collaborative mindset

Key Requirements

  • MBO-4 level of education or equivalent
  • Minimum 32 hours availability per week
  • Residence within the Randstad region

Work Rights

Not specified

Tailored Resume

Cover Letter