Senior Support Analyst

Finastra

Lisbon, Portugal
Not specified; not specified; benefits include unl...
Hybrid
Experience in banking or financial services applications
Strong analytical and problem-solving skills
Ability to work directly with customers
Finastra is seeking a Senior Support Analyst in Lisbon, Portugal, to support a global banking application. The ideal candidate should have experience in banking systems, strong analytical and communication skills, and a passion for solving complex client issues

Job Summary

  • The role involves analyzing and troubleshooting issues raised by banking clients for a global mission-critical application.
  • Candidates will collaborate with development teams to identify root causes while reviewing code paths without writing code.
  • Employees enjoy unlimited vacation, hybrid working arrangements, and access to comprehensive well-being and career development benefits.

Matching Summary

Match Score: 85

Finastra is seeking a Senior Support Analyst in Lisbon, Portugal, to support a global banking application. The ideal candidate should have experience in banking systems, strong analytical and communication skills, and a passion for solving complex client issues.

Salary

Not specified; Not specified; Benefits include unlimited vacation, medical insurance, and retirement plan

Skills & Requirements

Must-have

  • Experience in banking or financial services applications
  • Strong analytical and problem-solving skills
  • Ability to work directly with customers
  • Basic ability to review code paths without coding
  • Shift rotation availability for morning/afternoon

Nice-to-have

  • Background in Support, Testing, or Application Analysis
  • Degree in Computer Science or related field
  • Interest in growing into senior functional roles
  • Collaborative mindset in a supportive environment

Key Requirements

  • Experience in banking systems or financial services
  • Solid analytical and problem-solving capabilities
  • Willingness to work shift rotations
  • Occasional on-call support during deployments

Work Rights

Must be based in Portugal

Tailored Resume

Cover Letter