Product Support Representative

AUTODESK TLV

Bengaluru, India
Not specified; offers based on c + idate's experie...
Hybrid
5+ years customer service support experience
Excellent written and verbal english skills
Experience with mac and windows operating systems
Autodesk is seeking a Product Support Representative to assist clients with their Flow Capture product, primarily within the entertainment industry. The role requires a customer-focused individual with strong technical skills, who will provide support via various channels, troubleshoot issues, and engage in process improvements, all while operating in a hybrid work environment

Job Summary

  • This role specializes in supporting the innovative Flow Capture product within the entertainment industry.
  • The position requires managing support requests and resolving technical issues across various platforms via multiple channels.
  • Candidates must be available to work Wednesday through Sunday from 6:00 AM IST to 2:30 PM IST.

Matching Summary

Match Score: 85

Autodesk is seeking a Product Support Representative to assist clients with their Flow Capture product, primarily within the entertainment industry. The role requires a customer-focused individual with strong technical skills, who will provide support via various channels, troubleshoot issues, and engage in process improvements, all while operating in a hybrid work environment.

Salary

Not specified; Offers based on candidate's experience and geographic location; Includes annual cash bonuses, commissions, stock grants, and comprehensive benefits

Skills & Requirements

Must-have

  • 5+ years customer service support experience
  • Excellent written and verbal English skills
  • Experience with Mac and Windows operating systems

Nice-to-have

  • Entertainment industry experience is a plus
  • Experience working with distributed remote teams
  • Experience with Autodesk Flow Capture or PIX

Key Requirements

  • 5+ years of customer service/support experience
  • Wednesday to Sunday availability required
  • Strong critical thinking and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter