Student Account Associate

Penn State

University Park, PA, US
Base: $42,100.00 - $61,000.00; bonus/equity: not s...
Hybrid
Excellent customer service skills
Strong attention to detail
Critical thinking abilities
The Office of the Bursar seeks a skilled individual to provide counseling on university policies and resolve complex student account issues

Job Summary

  • The Office of the Bursar seeks a skilled individual to provide counseling on university policies and resolve complex student account issues.
  • This role involves guiding students through billing, financial aid disbursement, and refunding processes via multiple communication channels including phone and email.
  • The position offers a competitive salary range of $42,100.00 to $61,000.00 along with a generous 75% tuition discount for employees and eligible family members.

Matching Summary

The Office of the Bursar seeks a skilled individual to provide counseling on university policies and resolve complex student account issues.

Salary

Base: $42,100.00 - $61,000.00; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, retirement plans, paid time off, 75% tuition discount

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Strong attention to detail
  • Critical thinking abilities
  • Microsoft Word and Excel proficiency
  • Verbal and written communication skills

Nice-to-have

  • Experience with student systems
  • Advising and counseling background
  • Knowledge of business software
  • Flexible work arrangement preference

Key Requirements

  • Associate Degree or equivalent experience
  • 4+ years of relevant experience
  • Successful completion of credit history check
  • Authorized to work in the U.S.

Work Rights

Must be authorized to work in the U.S.

Tailored Resume

Cover Letter